Subz HQ — Privacy Policy

Depending on how you use Subz HQ, we may collect the following information.

Account Information

When you create an account, we collect:

• Email address
• Unique user ID (UUID)
• Authentication information required to securely sign you in

User authentication is securely managed using Supabase Authentication.

Profile Information

We collect profile information you provide, including:

• First name
• Last name
• Country
• Town or city
• Year of birth
• Profile avatar or avatar configuration (if provided)
• Current team membership
• Profile preferences

Groups and Community Information

When using the Service, we may collect information relating to:

• Groups you create or join
• Team memberships
• Roles and permissions
• Shared content within groups

Messages and Communications

We may collect:

• Messages sent through the platform
• Customer support communications
• In-app notifications

Notifications

To provide push notifications we may collect:

• Push notification token
• Notification preferences
• Whether notifications are enabled

You may disable notifications at any time through your device settings or within the app where available.

Payment Information

Payments are processed securely by Stripe.

• Subz HQ does not collect or store your full debit or credit card details.
• Payment information is handled directly by Stripe in accordance with Stripe's Privacy Policy.

Device and Technical Information

We may automatically collect technical information including:

• Device type
• Operating system
• Device identifiers
• IP address
• App version
• Crash reports
• Diagnostic information

Usage Information

We may collect information about how you use the Service, including:

• Login activity
• Features used
• Groups joined
• Session activity
• App interactions

We use your information to:

• Create and manage your account
• Authenticate users securely
• Provide and maintain the Service
• Manage teams and groups
• Process payments
• Send notifications
• Respond to support requests
• Improve app performance and reliability
• Detect fraud, abuse, and security incidents
• Comply with legal obligations

Where applicable, we process your personal information under one or more of the following legal bases:

• Your consent
• Performance of a contract
• Compliance with legal obligations
• Our legitimate business interests

We do not sell your personal information.

We may share your information with trusted third-party providers that help operate the Service, including:

• Supabase (authentication, database hosting, storage, and cloud infrastructure)
• Stripe (payment processing)
• Push notification providers
• Analytics providers (where used)
• Customer support providers (where used)

We may also disclose information if required by law or where necessary to protect our legal rights, prevent fraud, or ensure the safety of our users.

We use appropriate technical and organisational security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction.

However, no method of electronic storage or transmission over the Internet is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

We retain personal information only for as long as necessary to:

• Provide the Service
• Maintain your account
• Comply with legal obligations
• Resolve disputes
• Enforce our agreements

If you delete your account, we will delete or anonymise your personal information unless we are legally required to retain certain information.

How to delete your account

You can delete your account at any time:

• Web: open the Dashboard, go to Account, and select Delete Account.
• iOS / Android: open the app, go to Profile, and select Delete Account.

Account deletion is subject to team-manager rules. If you are the manager of a team that still has other players, you must remove all other players before the account can be deleted. The team will also be deleted when the manager account is deleted.

Depending on your location, you may have the right to:

• Access your personal information
• Correct inaccurate information
• Delete your personal information
• Restrict processing
• Object to processing
• Withdraw consent where processing relies on consent
• Request a copy of your personal data

To exercise any of these rights, please contact us using the details below.

Subz HQ is not intended for children under the age of 16.

If we become aware that we have collected personal information from a child without appropriate consent where required by law, we will take reasonable steps to delete that information.

Our website may use cookies and similar technologies to:

• Improve website functionality
• Remember user preferences
• Analyse website usage
• Improve the user experience

You can manage cookie preferences through your browser settings.

The Service may integrate with or link to third-party services.

These third parties have their own privacy policies, and we encourage you to review them.

Subz HQ is not responsible for the privacy practices of third-party services.

Your personal information may be processed or stored in countries outside your country of residence.

Where required by law, we implement appropriate safeguards to protect your personal information during international transfers.

We may update this Privacy Policy from time to time.

If we make significant changes, we will notify users by updating the effective date or by providing notice within the Service where appropriate.

Continued use of the Service after changes become effective constitutes acceptance of the updated Privacy Policy.

If you have any questions about this Privacy Policy or your personal information, please contact us:

Subz HQ

• Email: support@subzhq.com
• Website: https://www.subzhq.com/

If you do not have a registered business address, you may contact us by email using the address above.